FAQ

ALL SALES ARE FINAL

        All purchases are final sale due to the nature of the formal dress industry. We do not offer returns or exchanges. If a dress is damaged or ruined during shipping, we will do our best to resolve the issue. We cannot be held responsible for personal changes in events.

 

  We are not a bridal store, but we do offer a one-stop-shop for just about every occasion. 

 
Do you need an appointment to shop at Omnibus?

      Yes, this ensures you'll have a dedicated stylist help and assist you through out your shopping experience.

Are your dresses samples?

        Our dresses are not SAMPLES.  Each garment is to be sold off the rack which is why only the staff is allowed to handle the garments. We kindly ask all customers who are waiting for a stylist not handle or pick up any garments. This ensures all items in our shop stay in pristine conditions.

Do you special order?

         Mostly all formal wear you see in our shop can be ordered.  Special order deliveries could be anywhere from 2-24 weeks. Depending on the size, color and style every dress is different. If we cannot fulfill a special order you will be notified within 48 hours of purchase.

      We cannot be held responsible for slight change in dye lot or fit.

      We ask that you come in within 7-10 days of special order arriving into the store to make sure the dress is correct and there are no mishaps.

Are alterations included in the price of the garment?

         Alterations are not included in the price of any garment.  Due to every garment fitting each body a little different we are unable to give prices for alterations until your fitting appointment with the seamstress.  We offer customized alterations to each customers needs and wants. You do not have to do your alterations here if you do not want to.  Prom gowns must have a fitting done within 4 weeks of purchase. This is to ensure all dresses get finished in a timely manor for each prom date.

 

• We are not responsible for items once they leave the store.

Examples: Broken Zippers, Loose beading or missing beading due to wear and tear of the garment.  We will gladly fix it for you for an additional charge.